Bringing Local Connections to Your Guests

“People don’t take trips, trips take people.” – John Steinbeck

When individuals travel, whether for business or pleasure, they are given the opportunity to immerse themselves in a new culture they may have never before explored. From its urban cities to its rural towns, Arkansas has a culture all its own and is a destination with much to discover.

Visitors will turn to members of the hospitality industry for suggestions and information on the history of your area, so it’s important that you are prepared to make your home feel like their home for the time they spend there. This Horizon Hospitality Association, Inc. article offers specific tips on how to bring local connections to your guests, and may spark your imagination on additional ways you can help your guests connect.

The Natural State Journey – North Central Arkansas

Has a guest ever asked you what there is to see and do in other areas of Arkansas, and you’re left with no suggestions? You may not have the resources to explore the entire state, but it’s important that you’re able to offer tourists great recommendations that will help them enjoy their time here and maybe even decide to stay a little longer. Welcome to Arkansas has produced six video “cheat sheets” to give you a peak into some of the interesting and unique attractions we have.

Today we begin this video journey with North Central Arkansas. From three lakes to the nation’s first national river, the Buffalo River, this region has a lot to offer …

Children Are Guests, Too!

“Children are not a distraction from more important work. They are the most important work.” – C.S. Lewis

The children that visit your property are just as important as their parents. After all, the happiness of a child will often lead to a better experience for the adults that accompany them, your employees and other guests. Watch this Hospitality Hot Tip video, and learn how you can become a favorite in the eye’s of all of your guests.

Handling Customer Complaints

“The key to successfully dealing with complaints is in the right attitude toward them. As simple as that. In fact, customer complaints should be embraced and seen as unsolicited feedback which is always a valuable source of information about your business.”

No one likes dealing with an unhappy individual, but knowing how to effectively communicate with one could be the key to your organization’s success. Check out this blog for tips on how to handle and apply customer complaints!

Welcome to Arkansas Secret Shopper Report

The 2015 Welcome to Arkansas Secret Shopper Program took place in June and July. Communities in each of our Destination Marketing Areas (DMAs) were visited, for a total of 20 communities and 43 locations. How well was the local segment of the Arkansas Tourism Industry able to promote area attractions? Check out this article, published by Talk Business & Politics for the answer.