Asking Your Guests the Right Questions

Getting customer feedback is essential, and the easiest way to gather feedback is to ask.  When interacting with your customers, there are three simple questions that you can ask.

  1. How satisfied are you with our speed of service?
  2. How satisfied are you with our quality of service?
  3. How could we have made your experience better?

These questions are essential because they help you determine what your business is doing correctly, while also highlighting areas that may need improvement.

If you have more time and would like to develop a survey for your guests, here is a good way to go about doing so.

The Natural State Journey: Lower Delta

The last stop in our journey of The Natural State brought us through the Upper Delta, home to legends like Johnny Cash. Today, we head south to the Lower Delta, or southeast Arkansas, where visitors can immerse themselves in the Delta blues or the rich agriculture and history of the region. Learn more about the treasures that await by watching the video below.

Dealing With Angry Guests

Sam Walton believed that the customer was always right, and whether customers were pleased or upset, he would take every step necessary to provide satisfaction. Sam’s philosophy is partially what made him one of the most successful entrepreneurs of all time.

Of course, it’s easy to manage a happy customer, but to be successful, it is important that you know how to address the needs of your upset customers, too. Watch this video from the Arkansas Department of Parks and Tourism on tips for dealing with angry guests.

The Natural State Journey – Upper Delta

Today we continue our quest to equip you with a well-rounded knowledge of The Natural State. Arkansas’s Upper Delta, or Northeast Arkansas, is rich with history and home to several one-of-a-kind museums and exhibits. Guests traveling to, from or through this region will not want to miss out on the unique experiences that await them. Learn more by watching the video below.

 

Strengthening Customer Loyalty

One of the greatest excitements as a business owner is gaining new customers, but the greatest joy of all is seeing those once fresh-faces become well-known friends.

Having a strategy in place to bring patrons into your business and keep them coming back is important. Your plan for strengthening customer loyalty can involve a variety of things from providing free samples to offering personalized deals.

This blog offers ideas that you can put in action today. Showing your customers that you care strengthens their loyalty and shows them what Arkansas hospitality is all about!