Walt Disney certainly knew how to tell a good story, but his impressive emphasis on customer service was no fairy tale! Earlier this year, a Salesforce blog post highlighted four of Disney’s most famous sayings that are packed with implications for how to get guest service right.
Welcome to Arkansas’s guest service training goes a long way to make our visitors feel welcome and help our communities profit. However, the biggest reason I’m passionate about these sessions is that they help Arkansans succeed on an individual level! Let me share a story that illustrates my point.
Earlier this fall, Flippin High School’s business class students became the first high schoolers in Arkansas to receive “First Impressions” guest service training certificates. Shortly after their training, Alyssa and Lance went to job interviews, taking their “First Impressions” certificates with them. Both of them got the jobs they wanted! Here’s what Alyssa and Lance had to say:
Dear Mr. Sudduth,
I want to thank you for taking the time to come to our school and present to us. It really opened my eyes on the workforce. With what you taught us I took that to my interview and got the job. You did an excellent job… I would love for you to come back again!
Thank you for coming the other day. It was really fun and interesting and the funny thing was that I had a job meeting the next day and I did everything you said to and I went home and the next day they called and said I got the job. Thank you. You really helped me.
Guest service is all about making other people feel special and significant. But Alyssa’s and Lance’s stories remind us that learning these skills is one of the best things we can do for ourselves as well. When we commit to serving our guests with excellence, everyone wins – the visitor, the community and the worker!
Serving customers can be nerve-wracking at times. Learn how to keep your stress level low and your customers happy at the same time by watching this Hospitality Hot Tip!
Inspire yourself with ideas for how to go above and beyond for your customers, and also learn what not to do, by checking out these brief customer service stories!
Sometimes it’s easy to underestimate what a big impact small efforts have in helping guests feel welcome. These famous quotes serve as reminders of the difference hospitable guest service makes, both to your customers and to your bottom line!
“The goal as a company is to have customer service that is not just the best, but legendary!”
-Sam Walton, Founder of Wal-Mart
“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”
-Ray Kroc, Founder of McDonald’s
“Your most unhappy customers are the greatest source of learning.”
-Bill Gates, Founder of Microsoft
“A man without a smiling face must not open a shop.”
“One customer well taken care of could be more valuable than $10,000 worth of advertising.”
-Jim Rohn, Entrepreneur and Motivational Speaker
“Kind words can be short and easy to speak, but their echoes are truly endless.”
-Mother Teresa, Catholic Nun
“Courteous treatment will make a customer a walking advertisement.”
-J. C. Penney