Introductions

As Arkansas’s Hospitality Industry continues to grown, so does the number of individuals the industry employs. When staffing changes occur, one way to get off to a good start is by making an effort to properly introduce new team members to guests and coworkers. Watch the Hospitality Hot Tips video below for more details.

 

The Natural State Journey: Northwest

As we continue to learn more about all that The Natural State has to offer, it’s time to take a look at one of Arkansas’s fastest growing regions – Northwest. Home to a world-class art museum, the nation’s first national river and the beautiful Ozark Mountains, Northwest Arkansas has become a first-class destination. To learn more about the region and its attractions, watch the video below.

For more information about other regions of the state, see the previous Natural State Journey videos posted on this blog.

Creating a positive work environment

When you get out of bed in the morning, do you look forward to your work day or does it seem like a chore? There are ways to create a work environment that actually makes it seem less like work, and more like something you enjoy. That’s really the dream, right? To find a work environment doing something you love. A positive attitude can go a very long way in making yourself and your co-workers enjoy what you do for a living. Check out this blog by Liquid Planner for tips on how to create a positive work environment.

Asking Your Guests the Right Questions

Getting customer feedback is essential, and the easiest way to gather feedback is to ask.  When interacting with your customers, there are three simple questions that you can ask.

  1. How satisfied are you with our speed of service?
  2. How satisfied are you with our quality of service?
  3. How could we have made your experience better?

These questions are essential because they help you determine what your business is doing correctly, while also highlighting areas that may need improvement.

If you have more time and would like to develop a survey for your guests, here is a good way to go about doing so.