Children Are Guests, Too!

“Children are not a distraction from more important work. They are the most important work.” – C.S. Lewis

The children that visit your property are just as important as their parents. After all, the happiness of a child will often lead to a better experience for the adults that accompany them, your employees and other guests. Watch this Hospitality Hot Tip video, and learn how you can become a favorite in the eye’s of all of your guests.

Handling Customer Complaints

“The key to successfully dealing with complaints is in the right attitude toward them. As simple as that. In fact, customer complaints should be embraced and seen as unsolicited feedback which is always a valuable source of information about your business.”

No one likes dealing with an unhappy individual, but knowing how to effectively communicate with one could be the key to your organization’s success. Check out this blog for tips on how to handle and apply customer complaints!

Welcome to Arkansas Secret Shopper Report

The 2015 Welcome to Arkansas Secret Shopper Program took place in June and July. Communities in each of our Destination Marketing Areas (DMAs) were visited, for a total of 20 communities and 43 locations. How well was the local segment of the Arkansas Tourism Industry able to promote area attractions? Check out this article, published by Talk Business & Politics for the answer.

Customer Service: More Important Than You Think

What is customer service? According to this article, it is the element of business transaction that will surpass price and product by the year 2020 – That’s probably because 82% of customers polled stopped doing business with a company because of a bad customer service experience. High-quality customer service holds the power to improve any brand, including Arkansas’s. An article with just 25 statistics may hold the power to change the way you interact with your guests.