Dealing With Angry Guests

Sam Walton believed that the customer was always right, and whether customers were pleased or upset, he would take every step necessary to provide satisfaction. Sam’s philosophy is partially what made him one of the most successful entrepreneurs of all time.

Of course, it’s easy to manage a happy customer, but to be successful, it is important that you know how to address the needs of your upset customers, too. Watch this video from the Arkansas Department of Parks and Tourism on tips for dealing with angry guests.

The Natural State Journey – Upper Delta

Today we continue our quest to equip you with a well-rounded knowledge of The Natural State. Arkansas’s Upper Delta, or Northeast Arkansas, is rich with history and home to several one-of-a-kind museums and exhibits. Guests traveling to, from or through this region will not want to miss out on the unique experiences that await them. Learn more by watching the video below.

 

Strengthening Customer Loyalty

One of the greatest excitements as a business owner is gaining new customers, but the greatest joy of all is seeing those once fresh-faces become well-known friends.

Having a strategy in place to bring patrons into your business and keep them coming back is important. Your plan for strengthening customer loyalty can involve a variety of things from providing free samples to offering personalized deals.

This blog offers ideas that you can put in action today. Showing your customers that you care strengthens their loyalty and shows them what Arkansas hospitality is all about!

Email and Telephone Etiquette

A significant part of planning a vacation is the communication that occurs before travel even begins. You can expect to receive emails and calls from potential customers, and the way you reply to them may affect how they perceive you and the business where you work.

The new Hospitality Hot Tips video shares the importance of proper telephone and email etiquette, and offers tips on how to have great conversations every time. Check out the video now!

Bringing Local Connections to Your Guests

“People don’t take trips, trips take people.” – John Steinbeck

When individuals travel, whether for business or pleasure, they are given the opportunity to immerse themselves in a new culture they may have never before explored. From its urban cities to its rural towns, Arkansas has a culture all its own and is a destination with much to discover.

Visitors will turn to members of the hospitality industry for suggestions and information on the history of your area, so it’s important that you are prepared to make your home feel like their home for the time they spend there. This Horizon Hospitality Association, Inc. article offers specific tips on how to bring local connections to your guests, and may spark your imagination on additional ways you can help your guests connect.