When you get out of bed in the morning, do you look forward to your work day or does it seem like a chore? There are ways to create a work environment that actually makes it seem less like work, and more like something you enjoy. That’s really the dream, right? To find a work environment doing something you love. A positive attitude can go a very long way in making yourself and your co-workers enjoy what you do for a living. Check out this blog by Liquid Planner for tips on how to create a positive work environment.
One of the greatest excitements as a business owner is gaining new customers, but the greatest joy of all is seeing those once fresh-faces become well-known friends.
Having a strategy in place to bring patrons into your business and keep them coming back is important. Your plan for strengthening customer loyalty can involve a variety of things from providing free samples to offering personalized deals.
This blog offers ideas that you can put in action today. Showing your customers that you care strengthens their loyalty and shows them what Arkansas hospitality is all about!
A significant part of planning a vacation is the communication that occurs before travel even begins. You can expect to receive emails and calls from potential customers, and the way you reply to them may affect how they perceive you and the business where you work.
The new Hospitality Hot Tips video shares the importance of proper telephone and email etiquette, and offers tips on how to have great conversations every time. Check out the video now!
Did you know that every Facebook fan equals 20 additional website visits? Or that one billion restaurant visits are influenced by online marketing? Social networks are easily accessible, powerful and often free tools that greatly impact the tourism industry. Use the infographic below, from Hospitality Net, as a handy guide to social networking in the travel and hospitality industry to start driving social traffic to your site!
Creating a warm, inviting environment makes customers feel right at home and encourages them to linger a little longer. Think about some of your favorite places to eat, drink or shop. There is a very successful boutique in Little Rock that offers complimentary hot coffee on a side table near the front door; it’s always a welcome sight for customers, especially when the weather is cold.
This article addresses the Top 10 Things to Make Your Customer Feel Welcome. Here they are in brief detail, and, best of all, they’re all free to you:
Smiling in Person
A small but important gesture, a smile is a first impression that goes a long way.
Smiling on the Phone
A bright, upbeat tone in your voice can help customers respond positively.
This includes the parking lot and, of course, the storefront. Make a habit of tidying up during downtime.
Employees on Breaks
Offer employees a place of their own to take breaks, so your customers don’t get confused about who is available and who is not.
If your business is Web-based, ask visitors to sign up for your e-newsletter. Send them a simple welcome message, and invite them to come back again.
Addressing by Name
If you have the opportunity to address a customer by name, whether in person, on the phone or via email, do it. A personal touch makes for a memorable experience.
Focus on Customer
Pay attention when a customer is speaking to you. Avoid unnecessary distractions in order to truly listen to their needs.
Personalize Your Communications
When possible, learn something about your customer, and use that new found connection when applicable.
Say “Thank You”
This is another big one! Thank each and every customer at the end of a transaction or communication.
Make an effort to continue the dialogue with your customers even when they are not buying from you. Send brief emails or mail postcards about new products or promotions.