Introductions

As Arkansas’s Hospitality Industry continues to grown, so does the number of individuals the industry employs. When staffing changes occur, one way to get off to a good start is by making an effort to properly introduce new team members to guests and coworkers. Watch the Hospitality Hot Tips video below for more details.

 

Asking Your Guests the Right Questions

Getting customer feedback is essential, and the easiest way to gather feedback is to ask.  When interacting with your customers, there are three simple questions that you can ask.

  1. How satisfied are you with our speed of service?
  2. How satisfied are you with our quality of service?
  3. How could we have made your experience better?

These questions are essential because they help you determine what your business is doing correctly, while also highlighting areas that may need improvement.

If you have more time and would like to develop a survey for your guests, here is a good way to go about doing so.

Strengthening Customer Loyalty

One of the greatest excitements as a business owner is gaining new customers, but the greatest joy of all is seeing those once fresh-faces become well-known friends.

Having a strategy in place to bring patrons into your business and keep them coming back is important. Your plan for strengthening customer loyalty can involve a variety of things from providing free samples to offering personalized deals.

This blog offers ideas that you can put in action today. Showing your customers that you care strengthens their loyalty and shows them what Arkansas hospitality is all about!

Email and Telephone Etiquette

A significant part of planning a vacation is the communication that occurs before travel even begins. You can expect to receive emails and calls from potential customers, and the way you reply to them may affect how they perceive you and the business where you work.

The new Hospitality Hot Tips video shares the importance of proper telephone and email etiquette, and offers tips on how to have great conversations every time. Check out the video now!