Bringing Local Connections to Your Guests

“People don’t take trips, trips take people.” – John Steinbeck

When individuals travel, whether for business or pleasure, they are given the opportunity to immerse themselves in a new culture they may have never before explored. From its urban cities to its rural towns, Arkansas has a culture all its own and is a destination with much to discover.

Visitors will turn to members of the hospitality industry for suggestions and information on the history of your area, so it’s important that you are prepared to make your home feel like their home for the time they spend there. This Horizon Hospitality Association, Inc. article offers specific tips on how to bring local connections to your guests, and may spark your imagination on additional ways you can help your guests connect.

Children Are Guests, Too!

“Children are not a distraction from more important work. They are the most important work.” – C.S. Lewis

The children that visit your property are just as important as their parents. After all, the happiness of a child will often lead to a better experience for the adults that accompany them, your employees and other guests. Watch this Hospitality Hot Tip video, and learn how you can become a favorite in the eye’s of all of your guests.

Welcome to Arkansas Secret Shopper Report

The 2015 Welcome to Arkansas Secret Shopper Program took place in June and July. Communities in each of our Destination Marketing Areas (DMAs) were visited, for a total of 20 communities and 43 locations. How well was the local segment of the Arkansas Tourism Industry able to promote area attractions? Check out this article, published by Talk Business & Politics for the answer.

Customer Service: More Important Than You Think

What is customer service? According to this article, it is the element of business transaction that will surpass price and product by the year 2020 – That’s probably because 82% of customers polled stopped doing business with a company because of a bad customer service experience. High-quality customer service holds the power to improve any brand, including Arkansas’s. An article with just 25 statistics may hold the power to change the way you interact with your guests.