Introductions

As Arkansas’s Hospitality Industry continues to grown, so does the number of individuals the industry employs. When staffing changes occur, one way to get off to a good start is by making an effort to properly introduce new team members to guests and coworkers. Watch the Hospitality Hot Tips video below for more details.

 

Dealing With Angry Guests

Sam Walton believed that the customer was always right, and whether customers were pleased or upset, he would take every step necessary to provide satisfaction. Sam’s philosophy is partially what made him one of the most successful entrepreneurs of all time.

Of course, it’s easy to manage a happy customer, but to be successful, it is important that you know how to address the needs of your upset customers, too. Watch this video from the Arkansas Department of Parks and Tourism on tips for dealing with angry guests.

Email and Telephone Etiquette

A significant part of planning a vacation is the communication that occurs before travel even begins. You can expect to receive emails and calls from potential customers, and the way you reply to them may affect how they perceive you and the business where you work.

The new Hospitality Hot Tips video shares the importance of proper telephone and email etiquette, and offers tips on how to have great conversations every time. Check out the video now!

Children Are Guests, Too!

“Children are not a distraction from more important work. They are the most important work.” – C.S. Lewis

The children that visit your property are just as important as their parents. After all, the happiness of a child will often lead to a better experience for the adults that accompany them, your employees and other guests. Watch this Hospitality Hot Tip video, and learn how you can become a favorite in the eye’s of all of your guests.