Welcome to Arkansas’s guest service training goes a long way to make our visitors feel welcome and help our communities profit. However, the biggest reason I’m passionate about these sessions is that they help Arkansans succeed on an individual level! Let me share a story that illustrates my point.
Earlier this fall, Flippin High School’s business class students became the first high schoolers in Arkansas to receive “First Impressions” guest service training certificates. Shortly after their training, Alyssa and Lance went to job interviews, taking their “First Impressions” certificates with them. Both of them got the jobs they wanted! Here’s what Alyssa and Lance had to say:
Dear Mr. Sudduth,
I want to thank you for taking the time to come to our school and present to us. It really opened my eyes on the workforce. With what you taught us I took that to my interview and got the job. You did an excellent job… I would love for you to come back again!
Thank you for coming the other day. It was really fun and interesting and the funny thing was that I had a job meeting the next day and I did everything you said to and I went home and the next day they called and said I got the job. Thank you. You really helped me.
Guest service is all about making other people feel special and significant. But Alyssa’s and Lance’s stories remind us that learning these skills is one of the best things we can do for ourselves as well. When we commit to serving our guests with excellence, everyone wins – the visitor, the community and the worker!