Introductions

As Arkansas’s Hospitality Industry continues to grown, so does the number of individuals the industry employs. When staffing changes occur, one way to get off to a good start is by making an effort to properly introduce new team members to guests and coworkers. Watch the Hospitality Hot Tips video below for more details.

 

Creating a positive work environment

When you get out of bed in the morning, do you look forward to your work day or does it seem like a chore? There are ways to create a work environment that actually makes it seem less like work, and more like something you enjoy. That’s really the dream, right? To find a work environment doing something you love. A positive attitude can go a very long way in making yourself and your co-workers enjoy what you do for a living. Check out this blog by Liquid Planner for tips on how to create a positive work environment.

Handling Customer Complaints

“The key to successfully dealing with complaints is in the right attitude toward them. As simple as that. In fact, customer complaints should be embraced and seen as unsolicited feedback which is always a valuable source of information about your business.”

No one likes dealing with an unhappy individual, but knowing how to effectively communicate with one could be the key to your organization’s success. Check out this blog for tips on how to handle and apply customer complaints!

Using Social Networks to Influence Travel and Hospitality Bookings

Did you know that every Facebook fan equals 20 additional website visits? Or that one billion restaurant visits are influenced by online marketing? Social networks are easily accessible, powerful and often free tools that greatly impact the tourism industry. Use the infographic below, from Hospitality Net, as a handy guide to social networking in the travel and hospitality industry to start driving social traffic to your site!

Using Social Networks to Influence Travel and Hospitality BookingsMonetate Marketing Infographics

Create A Welcoming Environment

Creating a warm, inviting environment makes customers feel right at home and encourages them to linger a little longer. Think about some of your favorite places to eat, drink or shop. There is a very successful boutique in Little Rock that offers complimentary hot coffee on a side table near the front door; it’s always a welcome sight for customers, especially when the weather is cold.

This article addresses the Top 10 Things to Make Your Customer Feel Welcome. Here they are in brief detail, and, best of all, they’re all free to you:

Smiling in Person
A small but important gesture, a smile is a first impression that goes a long way.

Smiling on the Phone
A bright, upbeat tone in your voice can help customers respond positively.

Store Appearance
This includes the parking lot and, of course, the storefront. Make a habit of tidying up during downtime.

Employees on Breaks
Offer employees a place of their own to take breaks, so your customers don’t get confused about who is available and who is not.

Electronic Welcome
If your business is Web-based, ask visitors to sign up for your e-newsletter. Send them a simple welcome message, and invite them to come back again.

Addressing by Name
If you have the opportunity to address a customer by name, whether in person, on the phone or via email, do it. A personal touch makes for a memorable experience.

Focus on Customer
Pay attention when a customer is speaking to you. Avoid unnecessary distractions in order to truly listen to their needs.

Personalize Your Communications
When possible, learn something about your customer, and use that new found connection when applicable.

Say “Thank You”
This is another big one! Thank each and every customer at the end of a transaction or communication.

Keep Communicating
Make an effort to continue the dialogue with your customers even when they are not buying from you. Send brief emails or mail postcards about new products or promotions.