Serving Guests with Various Needs

“You’re incredibly, absolutely, extremely, supremely, unbelievably different.”
― Kami Garcia, Beautiful Creatures

We’ve all heard many times before that no two people are the same. That’s definitely what makes life fun. In terms of guest service, you can expect that no two customers will be the same either. In this Hospitality Hot Tip, Kristine Puckett, guest service expert for the Department of Parks and Tourism, explains how to provide outstanding customer service to guests with various needs. Take a look.