Asking Your Guests the Right Questions

Getting customer feedback is essential, and the easiest way to gather feedback is to ask.  When interacting with your customers, there are three simple questions that you can ask.

  1. How satisfied are you with our speed of service?
  2. How satisfied are you with our quality of service?
  3. How could we have made your experience better?

These questions are essential because they help you determine what your business is doing correctly, while also highlighting areas that may need improvement.

If you have more time and would like to develop a survey for your guests, here is a good way to go about doing so.

Strengthening Customer Loyalty

One of the greatest excitements as a business owner is gaining new customers, but the greatest joy of all is seeing those once fresh-faces become well-known friends.

Having a strategy in place to bring patrons into your business and keep them coming back is important. Your plan for strengthening customer loyalty can involve a variety of things from providing free samples to offering personalized deals.

This blog offers ideas that you can put in action today. Showing your customers that you care strengthens their loyalty and shows them what Arkansas hospitality is all about!

Bringing Local Connections to Your Guests

“People don’t take trips, trips take people.” – John Steinbeck

When individuals travel, whether for business or pleasure, they are given the opportunity to immerse themselves in a new culture they may have never before explored. From its urban cities to its rural towns, Arkansas has a culture all its own and is a destination with much to discover.

Visitors will turn to members of the hospitality industry for suggestions and information on the history of your area, so it’s important that you are prepared to make your home feel like their home for the time they spend there. This Horizon Hospitality Association, Inc. article offers specific tips on how to bring local connections to your guests, and may spark your imagination on additional ways you can help your guests connect.

The Natural State Journey – North Central Arkansas

Has a guest ever asked you what there is to see and do in other areas of Arkansas, and you’re left with no suggestions? You may not have the resources to explore the entire state, but it’s important that you’re able to offer tourists great recommendations that will help them enjoy their time here and maybe even decide to stay a little longer. Welcome to Arkansas has produced six video “cheat sheets” to give you a peak into some of the interesting and unique attractions we have.

Today we begin this video journey with North Central Arkansas. From three lakes to the nation’s first national river, the Buffalo River, this region has a lot to offer …