Dealing With Angry Guests

Sam Walton believed that the customer was always right, and whether customers were pleased or upset, he would take every step necessary to provide satisfaction. Sam’s philosophy is partially what made him one of the most successful entrepreneurs of all time.

Of course, it’s easy to manage a happy customer, but to be successful, it is important that you know how to address the needs of your upset customers, too. Watch this video from the Arkansas Department of Parks and Tourism on tips for dealing with angry guests.

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